We established the Outdoor Emporium (originally called Cowboy J’s Outdoor Emporium) in 2004. Since that time till early 2013, we had traded in the same location in sunny Hawthorn.
When our little shop + accompanying land was purchased by developers, we decided to move into our ever increasing warehouse space in North Coburg. Although this location has proved a little more inconvenient for our retail customers, we have been able to greatly improve our logistics by operating out of our warehouses, enabling us to offer continuously reduced prices on many of our premium products.
From the early days, our goal has been pretty simple – supply quality garden pots at great value prices. To a degree we have succeeded, although we try never to rest on our laurels and are always looking for new well designed products that we can bring to the market at an affordable price.
In that time, I have been fortunate to have attracted some very talented & honest people that have helped the business to grow. Big thanks to all of our current team for working alongside me on a day to day basis – and not complaining greatly!!!
We have embraced the growth of online shopping and have tried to make our website as easy to use as possible. Being firm believers and users of e-commerce, we aim to consistently deliver exactly what the picture & descriptions detail. This is a core tenant of our business. Having being gravely disappointed with goods purchased online from other retailers – we hope that none of our customers ever feel that way & that is why we offer a 30 day money back guarantee, plus a minimum 12 month product warranty.
Along the way, I have made mistakes (our warehouses are littered with the errant choices of previous buying trips) but we have been very fortunate that our customers have always been very happy with the quality of our core range of pots & planters, enabling our business to flourish and grow.
We are not a faceless big chain organization. We care about our customers, participate in our community & try to help each other out. We are based in Melbourne and as a small – medium sized enterprise you will always find someone qualified to talk to.
We really look forward to the upcoming year as we launch a much larger water features range which will be at surprisingly affordable prices.
I hope that you enjoy our range as much as we enjoy bringing it to you and I’d like to leave the last few words to my mum;
“Save money, Buy quality”